to top of page| Special Request Workflow Scenarios |
Depending on how much information you provide, the system or a approver may resolve your request and issue an appropriate Order. If not, you may be required to provide additional information.
Here are some possible scenarios when adding an item to a Shopping Cart from the Special Request page.
Case 1: In the Supplier text box, you enter a valid supplier name from which you are authorized to purchase items
Case 2: In the Supplier text box, you enter the name of a valid supplier, but one from which you are not authorized to purchase items
Case 3: In the Supplier text box, you enter an invalid supplier name
Case 4: You leave the Supplier text box blank
In the Supplier text box, you enter the name of a supplier that is included in your Buying Organization catalog (and from which you would routinely make purchases)...
| And... | The resolution is... |
| You enter a part number that belongs to the specified supplier in the Supplier Part Number text box. | The system
adds
the item to the Shopping Cart and automatically fills in the following information:
The system automatically overwrites any
values you might have entered in these text boxes. |
|
You enter a part number that does not belong to the specified supplier in the Supplier Part Number text box. |
The system adds the item to the Shopping Cart, but does not overwrite the other text boxes (even if any of those text boxes are blank):
|
|
You leave the Supplier Part Number text box blank |
The system checks whether you have entered a value in the Description text box which must not be blank when the Supplier Part Number text box is blank. If the Description text box is blank, the system displays an error. If the Description text box is not blank, the system adds the item to the Shopping Cart and does not overwrite the other text boxes:
|
In the Supplier text box, you enter the name of a supplier that does business with your Enterprise, but one which is not included in your Buying Organization catalog (and from which you would not routinely make purchases)...
| And... | The resolution is... |
| You enter any value in the Supplier Part Number text box. | The system
adds the item to the Shopping Cart.
The supplier name is changed to Unknown and the other text boxes are unchanged. When this Shopping Cart is submitted, its status is set to pending action (reason= unknown supplier), and the Shopping Cart must be resolved by an approver. |
|
You leave the Supplier Part Number text box blank |
The system checks whether you have entered a value in the Description text box which must not be blank when the Supplier Part Number text box is blank. If the Description text box is blank, the system displays an error. If the Description text box is not blank, the system adds the item to the Shopping Cart. The supplier name is changed to Unknown and the other text boxes are unchanged. When this Shopping Cart is submitted, its status is set to pending action (reason= unknown supplier), and the Shopping Cart must be resolved by an approver. |
In the Supplier text box, you enter the name of a supplier that does not do business with your Enterprise...
| And... | The resolution is... |
| You enter any value in the "Supplier Part Number" text box. | The system
adds the item to the Shopping Cart.
The supplier name is changed to Unknown and the other text boxes are unchanged. When this Shopping Cart is submitted, its status is set to pending action (reason = unknown supplier), and the Shopping Cart must be resolved by an approver. |
|
You leave the "Supplier Part Number" text box blank |
The system checks whether you have entered a value in the Description text box which must not be blank when the Supplier Part Number text box is blank. If the Description text box is blank, the system displays an error. If the Description text box is not blank, the system adds the item to the Shopping Cart. The supplier name is changed to Unknown and the other text boxes are unchanged. When this Shopping Cart is submitted, its status is set to pending action (reason= unknown supplier), and the Shopping Cart must be resolved by an approver. |
You leave the Supplier text box blank...
| And... | The resolution is... |
| You enter a valid part number that belongs to one of the suppliers from which you can purchase items in the "Supplier Part Number" text box. | The system
adds the item to the Shopping Cart and automatically fills in the
following information:
The system automatically overwrites any values you might have entered for Unit (of measure), Description, Unit Price, and Manufacturer. |
|
You enter a part number that does not belong to any of the suppliers from which you can purchase items in the "Supplier Part Number" text box. |
The system adds the item to the Shopping Cart. The supplier name is set to Unknown and the other text boxes are unchanged. When this Shopping Cart is submitted, its status is set to pending action (reason= unknown supplier), and the Shopping Cart must be resolved by an approver. |
|
You leave the "Supplier Part Number" text box blank. |
The system checks whether you have entered a value in the Description text box which must not be blank when the Supplier Part Number text box is blank. If the Description text box is blank, the system displays an error. If the Description text box is not blank, the system adds the item to the Shopping Cart. The supplier name is set to Unknown and the other text boxes are unchanged. When this Shopping Cart is submitted, its status will be set to pending action (reason= unknown supplier), and the Shopping Cart must be resolved by an approver. |